Recruiting for a call-center in the country of Tunisia…. An international company
You will be managing a team of 20 employees in a call center. The primary tasks you will oversee include, but are not limited to: mobilizing the telephone operators and overseeing the reception of calls, achieving the fixed objectives set forth, framing the production plateau of the night shift team, and also analyzing performance along with real-time statistics.
Your main missions:
-Knowing the fixed quantitative goals of the team, you will make the most in organizing the activities necessary in order to obtain the goals set forth.
- You ensure that policies and procedures are respected.
- You are in charge of preparing, maintaining, and verifying schedules.
- You have a good sense of direction and can relay and explain to the team any and all operational impacts.
- You pitch in to help establish synergy between services, ensuring a positive link between employees and team management, as well as other structures of the company which includes the switchboard and telephone operators.
Bac + 2/3 minimum, must possess strong managerial skills and a keen ability in working relationships, including employees, clients, and associates.
Your capacity to organize, as well as a strong sense of relationship will be important in your overall success in this position.
Previous experience in call-center management (3 years) is required.
Send your CV to: firstname.lastname@example.org
You can also contact us directly on 71940487