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TEAM Manager

Publiée le à Sousse

Description de l’annonce

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MISSION

We are looking for a skilled Team manager to supervise daily operations and personnel aiming for maximum efficiency. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent team manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a team manager, you must also have excellent customer service and communication skills.

JOB DESCRIPTION

* Develop objectives for the call center’s day-to-day activities
* Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
* Collect and analyze call-center statistics (sales rates, customer service metrics etc.)

* Assume responsibility of budgeting and tracking expenses

* Coach and provide training to personnel to maintain high customer service standards

* Monitor and improve ordering, telephone handling and other procedures

* Evaluate performance with key metrics.

* Prepare reports for different departments or upper management

REQUESTED PROFILE

* Proven experience as call center manager or similar position
* Experience in customer service is required

* Knowledge of performance evaluation and customer service metrics

* Solid understanding of reporting and procedures

* Proficient in MS Office and call center equipment/software programs

* Outstanding communication and interpersonal skills

* Excellent organizational and leadership skills with a problem-solving ability

* Positive and patient

* Higher degree in a relevant discipline will be appreciated

* English mother tongue, or fluent

Send your resume to: recrutement@astragale-tunisie.com
Number to contact: 73200853
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